May act as technical point of contact between the business and 3rd party vendors for IT services (printer vendors, support contact for Antivirus, Laptop Checkpoint), Participates in and handles project work with well-defined tasks. Maintain support documentation regarding Mediasite support protocols and procedures, Manage, edit, and compile recordings according to College of Human Sciences policies and procedures, Maintain support documentation regarding computer lab support protocols and procedures, Maintain an information list, of software, that is installed on PCs in each computer lab, Assist faculty/staff/students with technical issues, Troubleshoot and Maintain PCs and Printers. Managing and coordinating the two projects between the Hungarian Government, Bethlen Gbor fund manager, The Hungarian National Council in Serbia and Magyar Sz Lapkiad Kft. 60, Near Baba Rulia Shah, Industrial Area, Jalandhar, Punjab, India, info@vcafeindia.com Familiarity with Mac OSX is preferred, Excellent communication skills (written and verbal), Onsite Hands-on and remote installation, configuration and troubleshooting of, Desktop hardware systems including attached peripheral devices, Help with equipment tracking and refresh/upgrades under corporate direction. Please check your download folder! Volen Vulkov is a resume expert and the co-founder of Enhancv. Assists in administering Active Directory domain accounts as required. DNS and TCPIP), transmission media, security and network management practices, To manage the lifecycle of all Incidents, Events and Service Requests, Procurement (create purchase orders and/or purchase order requests), Installation and deployment (imaging clients, installation of software, assign to user), Support (hardware, software, peripherals), Dispose hardware and peripherals correctly according to NOV policy, (Mobile) phone support, including administration of subscriptions, Ensure security and privacy of networks, computer systems and physical environment, Provide orientation and guidance to users on how to operate new software and computer equipment when required, Maintain local server room environment (power, cooling, measures to restrict unauthorized access, environmental monitoring), Physical implementation of infrastructure components (servers, UPS, routers, switches, racks), BSc, BEng in Computing or equivalent experience, Computer literacy (including good command of Microsoft Excel, Word, Outlook), Mentoring of entry level and intermediate team members, Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed, Install, maintain and troubleshoot computers, printers, phones and other peripheral equipment, Ensure system security in compliance with policy including virus protection, Set up new employees with ID, email address, and phone number and other necessary configurations for their role, Utilize enterprise tools sets such as Active Directory, System Center, etc, Follow standard software installation procedures and install a variety of software packages, Perform OS and software updates as needed, Collaborate with system/network/database administrators to ensure efficient operation of the companys end user computing environment, Maintain software and hardware inventories, Must be able to provide on-call support 24x7 as part of a rotation, If necessary, liaise with third-party support and PC equipment vendors and escalate as needed to maintain service levels, Prepare and maintain appropriate written documentation for procedures, systems, and infrastructure, Responsible for implementing new technology solutions, Other Duties and Responsibilities as assigned, Familiar with standard concepts, best practices, and procedures within the IT field following ITIL framework, Excellent technical knowledge of PC hardware, including Dell systems, Excellent technical knowledge of basic network components and concepts, Extensive technical knowledge and support of current protocols, operating systems and standards including Windows XP/7, Windows Server 2003/2008, Cisco VOIP phone systems, Office 2007/2010, Exchange 2007/2010, System Center, remote management tools, diverse business systems and applications, Given that this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances, Possess and apply a broad knowledge of principles, practices and procedures to standard and challenging assignments as needed, Must possess excellent communication skills including verbal, written, and telephone etiquette, Ability to interpret, analyze, troubleshoot and resolve technical problems, Organizational, fact-finding skills and problem solving skills are required, Must be decisive, conscientious and interact well in a team environment, Must be detail-oriented and able to multi-task and meet deadlines in a fast-paced environment, Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment, Be able to work well with various personalities and work as a team, Should be organized and able to prioritize and manage time effectively, Must be dependable and able to act with discretion maintaining levels of strict confidentiality, Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements, Provide prompt responses to users for problem resolution, Previous experience in which high levels of initiative, judgment, and tact have been demonstrated, Must be willing to work in a fast paced and growing China and global environment where some travel maybe required, Ability to develop clear, concise documentation/SOP, Experience in procurement, inventory and asset management of IT equipment as well as managing the IT life cycle, An advanced understanding of technical issues, both hardware and software, for infrastructure (servers, networking, telephony) and end user equipment, Advanced Linux system support and ability to write simple scripts in some administrative language, Experience with hardware device rollout(s) and inventory management (i.e. Makes appropriate entries related to user contacts in issue tracking system, Diagnoses and resolves common and routine user problems, referring more complex and unfamiliar problems to the appropriate level. If they want to check for extra skills, its easy to check your college curriculum. Maintain PC image library. Well show you how to create your own. Or the applicant wasnt interested in the job at all. And you can do this, too. Uncommon Keywords on It Support Specialist Resumes. 15 IT Support Technician resume templates, Download IT Support Technician Resume Sample as Image file, Infrastructure Service Support Lead Resume Sample, Computer Support Technician Resume Sample, Customer Support Technician Resume Sample, Manages and maintains documentation pertaining to servers, systems and network environments. Utilizing software deployment tools and OS imaging tools such as Windows Deployment Services. This is another opportunity to hint at other technical talents you have. Make sure you elaborate on your accomplishments in the experience part of the resume. For example, you may have: Another detail to include is industry-related certificates and courses. Pay attention to how each skill is described in a measurable way. Must be able to tailor content to meet the needs of the client, Effective handling of multiple critical, client support situations and effectively communicate with senior management, Ability to quickly assimilate complex problems and develop a resolution strategy, Microsoft Certified, or other technical certification preferred, Bachelors degree in MIS/Computer Science or equivalent experience preferred, Ability to manage multiple job tasks at one time, Able to build a positive work environment across many sites and influence leaders outside of direct responsibility, Creative, energetic, conscientious and enthusiastic persona, PC imaging, application install, and delivery, Install and support Windows 7 through 10 Operating systems, Heavy MS Office support with strong Outlook expereince, Hardware, software and printer installation trouble shooting, End-user support experience (will be in direct contact with faculty and staff ), Setting up wireless access points, set up new computers, Perform technical IMAC installs, moves, adds and changes, must have excellent customer service and communication skills ***. You probably have good communication skills. in an organized, efficient manner and with customer (employee) service as a goal, Communicate consistently with IT System Administrator about ongoing tickets, delays and issues as they arise, Maintain computer and projector functionality for multiple conference rooms, Maintain a security IT environment to protect on-site hardware, Create multiple accounts (Gmail, Slack, internal applications) for new employees, Delete accounts (and delete access to software) for off-boarded employees, Maintain constant communication with HR and CPO about on boarding, Assist in routine software and hardware updates, Perform network and active directory administrative and other duties as assigned, Help move and re-set mobile work stations for a dynamic open office environment, Raise up issues of concern about security, software, company policies, Building emergencies (oncoming weather event, flooding, etc. So, try to speak their language. This is not true. This way you can display an empathetic, but result-oriented mind. We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Both employer job listings and resumes from people whove held the role of IT Support Specialist tend to always include skills and requirements found in this list. Mix that with motivation and inquisitiveness and you have a strong job candidate. Actually, no. Lets dive into how Lara troubleshooted her way to a Head of IT position. This indicates that highlighting any of these keywords on your resume may not be a great way to get noticed by a potential employer. Want to highlight your creative side to potential employers? Add relevant coursework or projects that you completed during your computer science degree to your education section. ), Provide primary level 1 and 2 support for IT related requests for employees at the above referenced locations, Provide support for printers, multifunction devices, copiers, shop floor tablets, PCs and basic PC software such as MS operating systems, MS Office 365 software, and MS Skype for Business phone and conferencing systems, Assist the PA based help desk team with answering the help desk phone, monitoring and completing tickets in the ticketing system as submitted by employees and customers from multiple locations, Although remote from the central IT Team, position works very closely with this team on a daily basis, Assist with various webinars attended by large quantities of audience participation on a regular basis, Support SAP and Shop Floor systems processes including providing basic training to employees, Understand network security threats and solutions and monitor for possible breaches, Basic knowledge of network topologies, wiring/cabling, routers, switches and wireless networks, Communicate effectively verbally and in writing to personnel at all levels, Ability to establish and maintain effective working relationships with others and communicate effectively with non-technical individuals, Be organized and have the ability to multi-task, Ability to work effectively remote from a centralized IT team yet be committed to being an integral part of the team, Working knowledge of basic SAP and Shop Floor systems including troubleshooting techniques, Any experience supporting MS Office products, preferably MS Office 365 products and MS Windows 7/8/10 desktop products, Experiencing supporting and troubleshooting PCs, Experiencing supporting MACs in a business environment is a plus, Previous experience working in IT in a manufacturing environment is a major plus, Demonstrated ability to work remotely effectively is a major plus, Experience with MS Lync/Skype for Business Voice products a plus, Experience with HP ProCurve and Cisco wireless networking equipment a plus, Any previously received awards or commendations for providing excellent customer service is a plus, Must be able to lift 50lbs. - Instantly download in PDF format or share a custom link. If the position is remote, some recruiters may overlook the lack of these details. (S)he shall do so in a professional manner and work within a spirit of teamwork, Microsoft Windows Server 2003 / 2008 / 2012, Networking LAN (Cisco), WAN, Wireless, VPN, Troubleshooting all facets of desktop / network IT issues, Troubleshooting of software/hardware issues, In-depth knowledge of windows XP thru Windows 10 (Both 32 and 64 bit), Working Knowledge of Windows 2003 thru 2012r2 Server, Client software includes Microsoft / Linux, Knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Outlook), Along with the implementation of the network infrastructure this position is responsible for performing maintenance and upgrades to the hardware and software of the airport systems. Perform problem determination and resolution as required. Entry-level applicants often think they need to have a perfect answer for everything.
This way, you can position yourself in the best way to get hired. Became Certified Google IT Support Professional within 2 months of starting my position as a Junior IT Support Technician. Generally, most people bother you when something breaks down. Lara is a college grad who is just starting her career. Helping businesses with a home set up has sparked an interest in looking for new tech solutions too. Look to the Resume Checklist below to see how Information Technology, Hardware, and Troubleshooting shares stack up against the share from resumes. No wonder hiring managers wont take a second look at her resume. Assist in the on-boarding process, preparing computers and peripherals for new employees first days, Ensure that user requests are addressed in a timely, courteous and professional manner, Troubleshoot issues with Microsoft and Adobe software, Manage IP phone system and troubleshoot any problems, Help maintain a registry of all technological assets, At least 1 year working in a Desktop Support environment or proven ability to resolve computer issues, Working knowledge of Windows 10, iOS & Android, Microsoft Office, and Adobe Creative Suite product, Comfortable working with all levels of employeesfrom executives to internsand prioritize issues when necessary, 1Setup and support a variety of computer hardware, software, networks and associated peripherals, including hardware and software installation,maintenance, troubleshooting and upgrade, 2 Determine source and nature of computer malfunction using diagnostic and application software. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as an IT Support Specialist. Ultimately, employers need someone who can help them reach their goals. Ensures timely and accurate problem resolution and highest performance levels and overall consistency of bank hardware/software. This is the technology you will potentially be working with.
are in proper working order, Basic SQL reporting skill or ability and willingness to learn, Create documentation and populate the knowledge base with articles when needed, Assist in preparing, maintaining, and upholding procedures for logging, and reporting for Customer Care Center operations, Maintain inventory of all hardware and software, When necessary, contact third-party support and PC equipment vendors, Conduct research on desktop products in support of continuously improving the Customer Care Center service, Assist in defining computer configurations, Escalate unresolvable issues to the Customer Care Center Application Technician or Administrator, Responsible for other opportunities as required, Ability to conduct research into desktop software issues and products as required, Strong organizational skills with a keen attention to detail, 2+ Years of Windows Support (Windows 7 Environment), 2+ Years of Phone Support Experience (Field phone calls from users and assisting via the phone), Provide a single point of contact for internal employees for all IT support services including but not limited to desktop/laptop hardware, software and peripherals, printers, voice over IP phones, internal application support, audio/visual technologies, basic LAN troubleshooting, reset account passwords, business applications support (email, ActiveSync, antivirus, encryption). Learn more about Perfecting the Education Section on Your Resume. Contemporary templates to meet the demands of today. Knowledge required for the position includes, Knowledge of computer hardware, software and peripheral devices, Skill in the installation, repair and maintenance of IT devices, Skill in the use of a variety of diagnostic and repair equipment, Skill in interpersonal relations and in dealing with the public, Receives and responds to incoming calls, pages and email regarding computers hardware or software problems, Documents instances of hardware failure, repair, installation or removal, Serves as liaison to hardware and software providers to install, configure, test, maintain, monitor and troubleshoot hardware and software, Installs, configures, tests, maintains, monitors, and troubleshoots workstation hardware, networked peripheral devices, and networking hardware products, Installs, configures, tests, maintains, monitors and troubleshoots workstation software and networking software products, Assists in the coordination of technology for special events, Supports the development and implementation of new computer projects and new hardware installations, Prepares a variety of written documents and reports, Files and follows-up on warranty service claims, AV room furniture setup/strike and straightening including tables, chairs, lecterns, easels, and other equipment as needed or directed, In addition to room furniture, conduct frequent AV/VC equipment setup/strike tasks, as well as basic troubleshooting and operation, Professional, discrete and service-minded communication with customers and co-workers in all modes: telephone, email, instant message, text or in person, Practice good observation skills i.e. Provide end-user desktop support to local employees, and remotely to all other offices. Are you familiar with the technology your potential employer is working with? After all, she is the Head of IT for the local branch of a famous accounting company. Administer user accounts and security levels, Act as a self-service coach, monitoring, operating, coordinating, and assisting others in the operation of computer hardware, software, and peripherals to achieve desired results, Experience in a Customer Service environment, Minimum 1 year of level II application support experience in a network environment, Experience supporting common Microsoft applications like MS Windows 10, SharePoint, and MS Office Products, Experience imaging and supporting PC Hardware, Familiarity with various brands of smartphones and tablets, Microsoft Certifications, VMWare/Virtualization, iSeries, Work with service requests generated by insight events, 2 or 4hr. It shows enthusiasm, team spirit and genuine enjoyment in what you do. For example, Windows XP, Windows 7, Microsoft Office Suite, and IE and other software as appropriate, Certifications to include, but not limited to: CompTia A+ required, CompTia N+ and Microsoft Certified Professional (MCP) preferred, Effective oral and written communication skills demonstrated at all levels, Demonstrates effective time management skills, Ability to work in a team environment to accomplish a common goal, Responds to users requests for support on technical issues related to supported software and hardware computing platforms in person, via telephone, email and chat, Ensures customer support standards are met. Works as part of a team to provide Tier 1 and Tier 2 support for PC, Mac, and network support for TTU Libraries faculty and staff as well as patrons and users of public access workstations and online resources, Provides training for Support and Development team student assistants, in necessary skills to provide, Basic analytical skills, including process description, logic, problem diagnostics, and problem solving, Basic technology hardware and software competency, Training in fundamental hardware and software support through education or experience, Attend training for FourWinds, if offered, and keep up to date with the latest trends and best practices regarding digital signs, Add/Remove PCs in AD OUs. Works to improve and develop new processes, Provides technical assistance to end users on the Local Area Network and remote users connected to the TPNM Network, Assists the Director of Network & Infrastructure in maintaining basic network operation and provides backup as necessary, Use tools and applications for monitoring desktop performance and provide performance statistics and reports, Provide information to Team Members on established policies, procedures, and services provided, Assist in ongoing management of devices using the KACE management tool, Assist in maintenance and operation of our network and Mac management infrastructure, 6 In coordination with network administrators, assist with network software deployment and problem troubleshooting, 8 Provide introductory training and support on new hardware and software to, Actively identify and communicate areas of improvement to his or her team lead, 7 Provide follow up and progress updates to the users, 9 Utilize a good working knowledge of the operating systems and of on-line, Build, deploy and maintain workstation and build machine environments for employees according to group standards, Provide technical support on Desktop facilities, Support Hardware and Software asset management, tracking and auditing for devices not connected to the network and according to Maersk Line global processes, Provide VIP support to selective customers as per SLA and agreement, Manage and complete incident and move, add, change (MAC) requests and update ticketing system accordingly, Create, delete and maintain user system accounts and passwords in Active Directory, corporate email system, phone system, and related applications and services, Ensure that Group IT Security standard processes are followed for services provided, Demonstrable strong initiative (is proactive) and motivation with the ability to learn quickly, Strong organizational skills; attention to detail Strong customer service skills, A strong sense of customer service and demonstrable history of excellent customer-facing skills, Highly organized and detail-oriented with the ability to multitask, Strong ability to communicate detailed technical information to non-technical customers, Strong maturity, professionalism, and judgment; ability to complete most work with minimal supervision, Ability to balance competing priorities with good time management and attention to detail, Ability to read, analyze, and interpret professional journals and technical procedures, Working knowledge of basic PC and devices and troubleshooting techniques, Ability to gather information, extract relevant data and apply knowledge to make valid decisions, 2 years of experience with Windows 7-based workstations and high-performance multi-processor parallel computing platforms, Ability to work independently with limited supervision, AA or AS degree and 1 year of experience with supply or logistics or 3+ years of experience with supply or logistics in lieu of a degree, Experience with troubleshooting with Abaqus, ANSYS/Fluent, Intel Fortran and C++ compilers, Matlab, Maple, Microsoft Office, and Project Visio, Microsoft Certified Desktop Support Tech (MCDST) Certification, Provide preventive maintenance for all systems hardware within facility, Partner with corporate IT when issue escalation is necessary, Install and repair computer equipment while adhering to safety standards, Troubleshoot system issues within the distribution center, including network, warehouse management and communications, Maintain accurate inventory of facility systems, Recommend system solutions for building processes, when appropriate, Manage hardware repairs that are sent to external vendors, Start time for shift may be between 11PM- 7AM, Previous experience working in systems technology preferred, Ability to work independently as well as collaboratively, Clear and effective verbal communication and strong interpersonal skills, POST TITLE: IT Support Technician2.
