The staff was extremely friendly whenever I called to check on how he was doing. Im not normally one to care about that but I was impressed. Sending my puppy here was a big mistake. They are compassionate, attentive, and professional. When I finally got a call back from the owner she was extremely unapologetic and essentially told me it was our fault because we didnt pay extra to have him taken out more than just the standard walk they offer with the boarding. Jared walked out with me and stated we will figure out payment later. In a moment like this, payment is the last thing they should be worried about. I will always take my dogs here in the future; the staff, trainer and the owner is amazing! When I finally got a call back from the owner she was extremely unapologetic and essentially told me it was our fault because we didnt pay extra to have him taken out more than just the standard walk they offer with the boarding. Thank you for loving Javy and keeping him safe and happy! We walked in and were immediately greeted, immediately helped, and listened to my thousands of questions and concerns. The lodge and learn program is amazing and extremely convenient for working families.
He also enjoys the resort life at KPR when we go on our vacations. Its her home away from home! They grind his nails, even brush his teeth when needed.
Sometimes I think he wants to be there more than he wants to be home!I cant think of a better facility to place my dog in for the exercise and care that Harley gets at KPR. I stated it wouldve been prevented if everyone had been made aware because I wouldve taken a break from bringing him there, therefore he wouldnt have contracted it since that is the only place he socializes.
Another one of these reviews actually lost their puppy. Great! We've been happy with the grooming services for our yellow lab. She loves going there and they always remember her and give her lots of love. I immediately picked up my sick puppy and was shooed out the door.
She proceeded to explain their sanitization procedures of closing off sections. Much appreciated after a long day driving!
Shylo lives this place. Its been almost two years and he is still as well behaved as the day he left. I toured the facility and it didnt smell like dog, except for back area where youd expect it to smell like dog in any daycare place. The landscaping was beautiful, well-kept. Grooming had always been good. The last resort before informing my family of our dogs manner, the vet tech decided to give my dog fluids under her skin.
After contacting the facility upon Duncans passing, we were asked to collect all medical bills and forward those bills to them and further to their insurance company. 2 days later I finally received a call back from Kirsten.
Professionals will only be given your details once they've sent you a quote. He was wonderful afterward. Im in no way saying that Kountry Pet is responsible for my dogs sickness (but rethinking that after reading other reviews), but I am confidentiality stating they were neglectful and lacked urgency when notifying my family in a timely manner in response to my dogs behavior. This review is lengthy, but I wanted to make sure everyone looking for a daycare got the message: choose KPR! He was very happy when he came home. A worker said 2 other owners reported their dogs being sick when coming home from there and we were never contacted.
Well, Its now been 7 years and we havent looked back. Kirsten and her staff are so friendly and I completely trust them with our fur-kids. I understand things happen and if she had any remorse and just tried to help I would not be writing this review. The staff is so friendly and welcoming. She tried to turn it around on us like it is not fair to our dog to keep him their while we are on vacation without paying for the extra playtime. So happy to hear that, especially as an anxious dog-mom.
She would get into garbage, open doors, cabinets, drawers needless to say we were not prepared for this little trouble maker. We exposed our senior dog to him and now he may be sick too. There is no other place we would take them..ever.
Each of these options comes with pros and cons.
I've asked for a verbal update or pictures. He was well loved and cared for. Sending my puppy here was a big mistake. Thank you KPR!!! I requested security footage from the kennel to make sure the dog was not abused in any way and she refused to share anything with me saying there was privacy laws for the dogs, give me break. They enjoy the pampering of grooming and bathing. It is unfortunate that just because she has been in business for a long time she feels it is okay to treat people and especially their pets in this way. The landscaping was beautiful, well-kept. This wasnt successful either. My dogs,a 3 year old Bernese Mountain Dog and an 11 year old puggle, just returned from their second visit at the resort. I love the play time and the staffing ratios for that. I highly recommend KPR for all your training, grooming and lodging needs!
My dog just spent his first full week at Kountry while we were on vacation. My puppy spent 4 days in ICU in critical condition, fully reliant on 10L of oxygen because he contracted bronchopneumonia. My kids had a blast. After these attempts, we still werent notified. As much as we miss them when we are out of town, we take comfort that this is their home away from home and they are in the best of hands.
A few weeks ago, we receive a message that their insurance company has denied our requests and will not be held responsible.
Why wasnt I asked or informed there were doing these things to my 5 month old puppy? I understand things happen and if she had any remorse and just tried to help I would not be writing this review. Like, human-hotel gorgeous. This wasnt successful either. At this point, Duncan would not eat her food. They have little parties for them as well.
At approximately 5 am Friday morning, the nutritionist turned the lights on and tried feeding our puppy. When we pulled up for drop off, in spite of the fact that the first visit was almost 2 years ago, they were so excited! How hard is it for someone to at least go in and take a picture with their phone?
Whenever we go out of town, We lodge the girls. He wouldnt hurt a fly, but I know most dogs behave differently when theyre not around their own humans, so Im glad to know he was well guarded.
He loves it so much he begs to go every morning! and when they did bring him out, they told me he did a great job and was playful and excited. Why wasnt I asked or informed there were doing these things to my 5 month old puppy? Its fun to see the pictures on Facebook.
She said they would not pay for any of the medical bills even though we paid for the extra insurance. Cannot say enough great things about Kountry Pet Resort!! I initially called and was told I was going to be contacted by the manager. When I obviously became upset about her not offering any help and called her out on offering a service she herself said was not fair or good for our dog she told me that I could find a new place to bring our dog and if I wanted the powder and cone I could come get it myself and they would not bring me anything. Ive called a handful of times to talk to management, but not one person has returned any of my calls. We have been boarding our yorkie at Kountry Kennels for several years after a referral from a friend and it is a fantastic place! Unfortunately, 24 hours later, we had to put Duncan to sleep because of the state she was in. We never worry about him when we are gone as he is well taken care of by Kirsten and her staff. This program truly does work and I would recommend it to everyone and anyone. Jared walked out with me and stated we will figure out payment later. In a moment like this, payment is the last thing they should be worried about. KPR has been amazing. I immediately picked up my sick puppy and was shooed out the door.
And even though I did not do the full 14 day potty training portion with my first dog, he still came back potty trained and he was not at all before. More Nest place to take your pet.
The birthday and holiday parties are so clever.
When we picked them up yesterday the pups were a content tired.
Does It Matter? Dogs are grouped by temperament and size. Webcam has supposedly been down for over 24 hrs. Save your dogs life. They treat her like she is one of their own. She then told me there was no way to prevent it. AVOID this place if you love your pet The birthday and holiday parties are so clever. Different themes and they allow the top doors to be open so the dogs arent essentially locked up with no contact. At approximately 5 am Friday morning, the nutritionist turned the lights on and tried feeding our puppy. By the end of the conversation I was at ease and absolutely confident this is was the right place for our little trouble maker. 12N911 US Highway 20, Hampshire, IL 60140, kountry kennels pet resort & spa hampshire , kountry kennels pet resort & spa hampshire photos , kountry kennels pet resort & spa hampshire location , kountry kennels pet resort & spa hampshire address , kountry kennels pet resort and spa hampshire .
My Second dog was a completely different story. The pictures really give you and idea of how much fun they have at camp.
He gets exercise and is at a place he loves. Max loves the pools and the birthday parties and the camper parties.
Dogs are grouped by temperament and size.
To increase your chances of finding the right person for your project, you can ask more professionals to contact you. This program provided the structure she craved and desperately needed. With some work and guidance from staff we were able to work on her bad habits to correct them.
My vet and the ER vets stated they were getting a lot of sick dogs that go to kountry come in recently. We transform ordinary pet care into something very special a true luxury, one of a kind experience. Here at Kountry Pet Resort we offer the very best in pet lodging, training, daycare and grooming. Timeshare Exit Companies Deserve a Time Out, Defective Products: Strategies to Get a Refund or Replacement, Restaurants Pay Steep Commissions and Fees to Order-and-Delivery Services, Ruff Decisions: Animal Housing Options While Youre Away, Airlines that Allow Free Stopovers Let You Design a Vacation with Variety, Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers, Thousands of undercover price comparisons, Complaint counts from local consumer agencies and attorney general offices. No more trouble maker! She loves going there and they always remember her and give her lots of love.
This review is lengthy, but I wanted to make sure everyone looking for a daycare got the message: choose KPR!
I tried to avoid daycare because Ive seen some things I didnt like at a daycare in the past I worked at. More Our Nash had a great time playing with all the other dogs there!
The last resort before informing my family of our dogs manner, the vet tech decided to give my dog fluids under her skin. They are compassionate, attentive, and professional. Its been almost two years and he is still as well behaved as the day he left. Much appreciated after a long day driving! He can be reactive to new people so I was nervous to leave him. Very concerned about the care my poor seniors are receiving.
Duncan passed away from aspirational pneumonia. Resend or Change number, Enter the 4 digit code we sent by SMS to your number ending in, Didn't receive a code?
Max loves the pools and the birthday parties and the camper parties. Like, human-hotel gorgeous. They go to day camp a couple times a week which socializes them and wears them out. They even are having a Halloween party for the dogs - how cute is that!
Save thousands in ER bills. BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring.
He comes home exhausted, but content. More A booked my senior dogs in an expensive suite so I can look in on them via Webcam. We cant guarantee that they will be available. I made sure to add Thor in those to get extra play time and fun. It is the only place we will bring our sweet Elwood to.
They went ahead and let us know we needed to pick her up and take her to the vet because she had miraculously changed over night. He also enjoys the resort life at KPR when we go on our vacations. Kountry Pet Resort has been a life changer for our family.
Infact, we live in North Dakota and we drive to IL to drop our dogs off at KPR while on vacation because we know they're well taken care of and don't have to worry. The FB page has tons of photos of every single dog. I had to find out through them that kountry had been having kennel cough go around.This further emphasized my point that everyone should have been made aware of the breakout.
It was another fantastic experience Its so nice to travel knowing that my fur babies are happy and safe. They can see and hear the rest of the area if theyd like to.The people at the desk were so kind and were happy to have my dog, and thats the most important part.
My vet and the ER vets stated they were getting a lot of sick dogs that go to kountry come in recently. Download Foursquare for your smart phone and start exploring the world around you!
Thank you! More We boarded our dog here for 6 days when we got him back he had an upper respiratory infection and a large wound on his testicles.
Thank you Kirsten and all at KPR for always taking great care of Wrigley and Daisy Big shout out to the groomer who always does an awesome job! All she could tell me is that they had been handing out flyers like crazy, but not once did I receive one or hear about it.
They are a no-judgement zone and truly care for each pet as if they were their own.
I've asked for a verbal update or pictures. In fact we needed to call and let them know any sort of update that we received about our pup.
(I posted this on google and yelp as well), These is not the same place it was two years ago. These is not the same place it was two years ago.
When that did not work, they tried to feed her beef and rice. They grind his nails, even brush his teeth when needed.
First, they put them in the standard caged area until i noted that the suites are on the other side of the building. When I came on here and saw the two other reviews and how they stated their dogs had also suffered in the hands of Kountry Pet, I decided to finally write my own review. For your pets stay to go well, its not enough to select a kennel carefully; you also have to prepare your pet properly and then care for it properly after its stay. We use the latest and greatest technology available to provide the best possible web experience.Please enable JavaScript in your browser settings to continue. The pictures really give you and idea of how much fun they have at camp. Kountry Pet Resort & Training Center is a proud family owned business providing superior care for pets and the community since 1973. Fantastic place, took great care of our 3 pups. I stated it wouldve been prevented if everyone had been made aware because I wouldve taken a break from bringing him there, therefore he wouldnt have contracted it since that is the only place he socializes. Sometimes I think he wants to be there more than he wants to be home!I cant think of a better facility to place my dog in for the exercise and care that Harley gets at KPR. Im in no way saying that Kountry Pet is responsible for my dogs sickness (but rethinking that after reading other reviews), but I am confidentiality stating they were neglectful and lacked urgency when notifying my family in a timely manner in response to my dogs behavior.
More Board your pets here. So happy to hear that, especially as an anxious dog-mom. So glad i caught that!
Asriel and Abby will return for a couple of nights in July! Search Engine Optimization (SEO) Specialists. Group A and B go to the same play area and there is no way to separate them. Thats when they decided to call my family at 830 am to let us know.
I also want to mention that it seemed like she was trying to cover up the severity of the situation by saying they had only recently as of this week heard of multiple dogs having kennel cough. The staff and facilities are excellent! He said they would send some powder and a cone with their driver to our house to keep him from licking and it never arrived. This program provided the structure she craved and desperately needed.
More Clean with a friendly staff.
It comes to find out that these 3 and a half hours were crucial hours for my dog and if they had notified me as soon as they noticed the change in behavior, the outcome could be much different. Save thousands in ER bills. He told us the wound was probably from either a cleaning chemical they use that is dog friendly or the dog did it to himself. We know your pet deserves nothing but the best and we treat them as if they were part of our own family.
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This professional staff will take care of and love your fur baby. We would not board our yorkie anywhere, but Kountry Kennels. He didnt smell at ALL, which was a big factor for me in choosing a daycare.Although this place is out of my way to work, I will willingly bring him here because I am so impressed with the level of care, the enthusiasm of the employees, and the beautiful, CLEAN facilities. The suites are so fun! And don't forget all the loving and attentive care your pet will receive!
During her 24 hours at VSC (Veterinary Specialist Center), Kountry Pet didnt once call to check in on our puppy.
I like the fact that they do extensive temperament testing to ensure the safety of my dog and others. After these attempts, we still werent notified. Especially since he's a husky full of energy.
If you are considering a pet-sitting service, there are several points to keep in mind. We never worry about him when we are gone as he is well taken care of by Kirsten and her staff. Im not normally one to care about that but I was impressed.
More Everything they do and offer is great. He didnt smell at ALL, which was a big factor for me in choosing a daycare.Although this place is out of my way to work, I will willingly bring him here because I am so impressed with the level of care, the enthusiasm of the employees, and the beautiful, CLEAN facilities. They recognized his behavior!) A few weeks ago, we receive a message that their insurance company has denied our requests and will not be held responsible. Especially because they have had known cases for WEEKS. We exposed our senior dog to him and now he may be sick too. The owner is deceitful and can not explain why your dog went in healthy and when picked up is in need of emergency vet care. When I obviously became upset about her not offering any help and called her out on offering a service she herself said was not fair or good for our dog she told me that I could find a new place to bring our dog and if I wanted the powder and cone I could come get it myself and they would not bring me anything.
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