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They are available 7 days a week, 24 hours a day. We joined this credit union through our workplace and it has been the easiest credit union to deal with. At PSECU, I consistently feel able to control my funds. 2022 Puget Sound Cooperative Credit Union In the end, keeping the project scope limited to digital properties allowed the findings to be specific enough to be implemented by the marketing team while also demonstrating ways forthe health system to differentiate their service and position themselves as the provider of choice. Anyway, I explained why my credit was poor. I can't think of where they will innovate next but I look forward to it.

Red Privet created a sophisticated library of components / templates within Sitecore for PSECU allowing their marketing managers to create and edit content and set up future personalization components without the reliance on developer resources.

I would not hesitate to use them again. At that point, applicants desire quick information to assist them with answering questions and to shop schools to see if its the right fit for them.

Those with a more complicated condition have a harder time making a connection with a provider through the online tool, and are less likely to convert online and more likely to call making the multi-channel experience critical. Phone: 425.283.5151 800.273.1550 | Send us an email Thaddeus Stevens College of Technology is a premier, residential, two-year, accredited technical college that prepares students for skilled employment in a diverse, ever-changing workforce. Now, patients can more efficiently make healthcare decisions finding the right care, in the right place, at the right time.

These consumer-driven insights served to improve the customer experience by enhancing the health systems digital channels in a way that matched consumer needs and wants. The menu stays oriented to the active page even when its closed so the visitor always knows wherethey are.

I was starting to think of extremes like a pay day loan, which has really high interest rates. Have your credit card number or the primary account holder's SSN readily available when you call. My first checking and savings accounts were with PSECU and i have been banking with them ever since (over 20 years). The people I deal with at this institution are actually happy to help with any issues I may have, and if they can't help, they show a genuine interest in finding me someone who can. Member Experience Strategy & Journey Mapping.

Penn National Insurance has a tremendous level of satisfaction with its agents and policyholders.

Privacy Policy | Account Disclosures | Site designed by Perception Multimedia The eServices portal provided responsive design challenges including data filtering and varying tabular data views. The new design better demonstrates what Gannett Fleming can do through its project work. Thaddeus Stevens College has partnered withPSECU(Pennsylvania State Employees Credit Union) since 2015 to provide on-campus banking services and Financial Education to the campus community. Chomper Chums can brush away sugar bugs, floss, or rinse and each activity within the game uses animation, a timer, and music to engage the child. As the only Level 1 pediatric trauma center between Philadelphia and Pittsburgh, referring physicians were also a primary audience. We look forward to working with them on future initiatives. Nuvan Dassanaike, Vice President, Product Development, Marketing, & Communications.

Red Privets redesign focused on aiding parents and caregivers during this stressful time through carefully crafted IA, content strategy and design that gave users a clear understanding of what to expect, what to do, where to park, and other specific needs discovered by interviewing actual parents. Information previously listed in dense paragraphs is chunked to provide just whats needed at the moment of need.

2017 eHealthcare Leadership Award: The contextual interviews confirmed three key steps in a consumers conversion funnel: (1) Seek > (2) Decide > (3) Schedule.

While customer research comes in many forms, Red Privets work with Sentara proved that even a minimal amount of customer research can go a long way in building a customer-first experience.

Well I just became frustrated with it and began to use a different bank for my deposits and purchases, to avoid the issues all together, but it was very frustrating and outright ridiculous. The only other option is for me to mail and or fax a copy of my SS Card and license.

The new, mobile-first Drupal website integrates chat software and customized phone numbers, building a supportive, customer-focused experience rich with marketing and conversion data to help continuously refine and improve the experience. College of Medicine sites generally have a lot of overlap between medicine, research, and nursing information. Red Privet did a great job uncovering users' top needs and designing a solution that is helpful to applicants.

This approach was instrumental in identifying an intuitive information architecture that matched the users mental model and helped them actually recognizewhythe claim was paid or not paid. The result is a frictionless experience that helps match customers to the most appropriate care programs while maximizing admissions for the organization.

To help Geisinger Health Plan communicate the vision for their future state member experience to all employees, Red Privet created an animated explainer video that encapsulates the kind of relationship the plan wants to build with their members. Winning the Customer Experience Race in 2019, Voice Design Series, Part 2: VUI 101 Getting Practical. Red Privet simplified the design to focus on the 5 key steps to conversion that were uncovered in the research. I am pretty happy with PSECU. For example, one journey map demonstrated the pivotal steps in a patients journey, the actions involved in each step, and their emotions along the way.

The online features may transactions very easy as well.

But for your safety, please don't post any private information on any messages you may send us via social media. As part of the website redesign, Red Privet worked with PSECU to envision and build new App Prep Pages to more seamlessly and effectively transition users from the informational consumer site to these action-focused online applications. Reward animations provide pay-offs for consistent behavior reinforcement. Working with Red Privet has helped us focus and prioritize our digital opportunities. A maximum of 100 words are allowed for Bid & Barter comments.

Meanwhile, those with simpler conditions (such as a common cold) value more material factors such as conveience and access, while primary care looked for personal connections such as photos, seeming nice, where the provider went to school, etc.

The dealer recommended I get my financing through them as their rates were the best in the area.

MEMBERS' ACCOUNTS ARE NOT INSURED OR GUARANTEED BY ANY GOVERNMENT OR GOVERNMENT-SPONSORED AGENCY.

Therein lies a common challenge: to create a single, seamless digital customer experience while preserving the identity of their distinct business units. Additionally, new functionality was seamlessly integrated into the site design including tools such as Find-a-Study for clinical trials and location-based urgent care wait times (and appointment reservations). Pacific Service Credit Union uses cookies to provide you with the best experience with the site.

The personas developed were powerful providing great insight into prospective patients. My most recent experience that has brought me to this review is also causing me to look elsewhere for my banking completely. While the study was lightweight in nature limited to two workshops over three days, the insights helped influence the sites design and navigation including content, tone, visuals and architecture. This grid demonstrates how a single finding could apply to multiple channels. Now, users have individualized paths that keep their context with specialized transition pages for mortgage applications, credit cards, etc. Jerry Griffin, Director, Web & Digital Services Penn State Health.

Red Privet simplified the user experience by designing a Digital Front Door within the homepage hero giving users a clear and intuitive pathway to health system, health plan, and education content. Again there are some very nice people that work there, but they also have their share of spiteful ignorant individuals. Over the years I've found myself rather pleased with the fact that I made such a decision, even though it wasn't really researched at the time. Red Privet worked collaboratively with stakeholders across all four business units to help define a shared vision for a unified Geisinger website. The people are very nice and helpful.

To understand the full spectrum of the decision-making process, Red Privet conducted 1:1 interviews with individuals who were beginning to think about, just decided, and recently had bariatric surgery to gather a full contextual perspective.

And being patient-centric means improving the patients journey from admission through treatment.

Customer research and iterative design helped ensure the design was just right. Red Privets research revealed that Account Managers, who go onsite with clients to provide training and complete claim forms, would gain efficiency with tablet access. We then employed both qualitative and quantitative studies to gain insights into agent and policyholder attitudes and values. Well my card was declined several times when making these purchases because of the various fraud alerts they have set up. With the help of Red Privet, we created Chomper Chums, a mobile app designed to make brush time easier on parents while innovatively promoting dental hygiene in kids and integrating our brand into our customers daily lives. 2016 Horizon Interactive Award: Employees were included in both workshops. For example, when an internet service provider (ISP) charged our credit card for a service we never received, I spent several hours on the phone with the ISP and they would not refund the money.

I went into PSECU after I had tried several banks. Building alignment on such an important effort wasnt easy, but the Red Privet team listened to all the differing perspectives to craft our digital strategy. That I was laid off from a job and was not able to pay a few bills when that happened. All that was very easy. based on the patients preference.

The strategy looked across all digital channels from social platforms to portals to mobile. PSECU is a breath of fresh air. Friday - 9:00 am 6:00 pm This is despite the fact that that we do not have a brick and mortar credit union to go to. Sentara Healthcare worked with Red Privet to discover opportunities to improve their sites Find a Provider application to better match their customers needs fostering a more positive connection and overall experience.

The customer service is fantastic and locally based.

The journey mapping project was unique in that we took a focused and restricted view on digital acquisition people contemplating weight loss surgery. Great bank overall !

My experience banking with PSECU has been nothing short of flawless. BEWARE THIS ORGANIZATION IS VERY SLOW IN PROCESSING YOUR APPLICATION AND THEY DO NOT KEEP THEIR SPOKEN WORD ON THE PHONE.

However, I've been to 3 departments and on hold for way too long trying to figure out how to add PODs to CDs.

Differing design patterns were created to keep the information accessible and usable regardless of the device being used.

Could not give a higher recommendation!

Our redesigned College of Medicine website is catered to prospective students - with a clear navigation, and concise and actionable content. I told her that I would love to change the name on the account (by the way I hyphenated my married name on to my maiden so it is very clear to see my maiden name to match it to my account), but the bank is an hour away from me and only open during my working hours, which causes a dilemma for me getting to them in order to change my name. My husband and I have had excellent experiences working with PSECU. The result was a completely revised online banking experience with increased member satisfaction and use.

For more motivation, children can also see how their class standings compare to their classmates. 800.273.1550 One time we had to pay cash for a large purchase, and customer service at PSECU made it super easy by just removing the $300 withdrawal restriction, so we could easily get the cash we needed at the ATM. Easy filtering allows visitors to find information most relevant to them. The emphasis of the study went beyond just the mechanical usability issues and assess how participants felt about the user experience. 11201 SE 8th Street Suite 208 I believe they may have bent some rules. Kimberly Auman, Project Coordinator, Pediatrics. Saturday - 9:00 am 2:00 pm, Hours I have since referred my brother and parents to them for auto loans and they are just as pleased with the service as we are. Sarah Sommer, System Director, Digital Marketing, Geisinger. There are two PSECU machines located on campus and over30,000 other FREE ATMsto use as a member, as well asup to $20.00 a month in ATM rebates. HM Insurance Group is a rising insurance star offering Workers Compensation, Stop Loss, and other Supplemental products. We are not affiliated with the financial institutions included in this website.

Now, new Condition Hubs consolidate all pertinent condition-related information into one space. Prior to the redesign, patients with certain conditions had to search across multiple department pages to hunt and gather their desired information. during a first round of customer journey mapping, Red Privet worked cooperatively with members to brainstorm a strategy to address member challenges and improve customer experience.

The Janet Weis Childrens hospital had received a grant from KohlsCares to combat childhood obesity. search for lap band, etc.) They are helpful and knowledgeable. Working with members of the pediatrics team, Moving4Health focused on turning healthy lifestyle decisions from information to action.

Julie Yates, Vice President Product Management. The research highlighted what we callthe real social network people withkey roles in the customers journey, including when and how they influenced the overall experience. The design focused on making refund requests clear, with verbiage geared toward providing an all-encompassing, compassionate patient experience measurement tool.

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