The chat box took about 30 mins to load as I was 12th in line but it went quickly once I got someone on it. Hunt In: Camo (Leon County) - Knifemaker<><. Hunt In: Voca, Jasper county, newton county and sabine county. No more Costas for me.. Had a similar experience to KyleW. Just my experience the warranty department isn't as relaxed as it once was. So I open up their offer (which is only good for two days) and there are only five glasses to choose from and they're basically other Corbinas with plastic lens except for pair with a yellow glass lens.
Also, for those asking - yes you do have to send them in. I received an email today saying that it would be covered under warranty but my specific model is discontinued / no longer available so they would like to offer me a comparable alternative. If they no longer carry that model, the chance of them having replacement lenses is slim to none. I like a lot of the Oakley stuff but their fishing street cred isn't where it needs to be. I put in a claim last night for my Blackfin frames coming apart. Makes me really wish I wouldve sent mine in a long time ago when they broke. Ive always had great luck with their warranty division! I broke a lens on my Brines. Sent 3 pairs in and 1 was 580G green mirror which they didnt offer as a replacement. I think I'll try the method recommended here and see what ends up happening. I could have had the lenses replaced, but would have had to pay for them. They always seem to just send a new pair with same glass. I have the exact pair that I've had to superglue (rubber ear pieces) several times. I wore the glasses 3 times .. they still had the white lettering inside saying what style they were.. one day I was visiting with my neighbor and the lense split in half.. didn't drop them or anything.. i sent in the pictures etc they wrote back saying they weren't liable and would gladly replace them for 187 bucks.. lmao .. i actually got a email this morning saying the offer expired. I'm really not interested in any of the glasses they're offering, either due to the plastic lens or the color. thanks for the help Men. Do you need a receipt? Ive always had to send ours in as well. I broke a lens on my Brines. There is also no longer a service fee for glasses under warranty like there used to be. An update on my warranty service with Costa: I just went through the online warranty process Friday for my Corbinas after the frame cracked above the lens. I was not happy with the 4 or 5 choices they presented me with but chose one anyway and sent my damaged pair in yesterday. A week or so goes by and they send me an email saying all I was being charged was 26 dollars! Hunt In: Jewitt, TX or any where else I can find to go. Be prepared to pick several backup pairsmy first two choices were on backorder. I have submitted about 6 warranty claims to Costa over the years and have had yet to ever pay for more than the S&H fee they used to have. They fell off my cap to the cement and broke right in the middle of the nose, between both frames. I had pulled up the Costa site and picked out which frames and lenses I wanted beforehand. The new plastic lens will scratch much easier and those scratches are not covered under warranty. After that you could call and make a change. Was told not repairable. However, right now they confirm or deny your warranty work based on pictures you upload into the portal of the damage. This will be my last pair of Costas. I have used the costa warranty probably a dozen times and they have always just replaced with the exact same pair of glasses. Can I send them in for a replacement pair of glasses ?
I fully expected them to not be covered under warranty. I was able to chat from my desktop for those that are wondering.
We will see how it goes. Is this something that would be covered by their warranty? This all happened last week. You didnt have to send them in? You paid for glass and they are usually $50-80 more than plastic.
If I remember right the website told me I'd have to pay 160ish to get them both fixed. The process is a bit different now but I am still happy with their service. Costa isn't going to fix them but replace them due to not having the same pair in stock. I had the exact experience today. Following..I've got an older pair with glass lenses. I am curious if maybe your model is no longer offered and if that is why they offered you the replacement 30% off coupon rather than offering to repair the lenses, more curious than anything.
I called before I accepted one of the offers and was told you need to accept an offer and print the shipping label. I have just dealt with this last week on their new warranty system.
I am in the market for new glasses now.
I've never had issues with their warranty service in the past and have sent several pairs in. It then gives you options such as replacement or substitution, if you accept this they send you a prepaid shipping label to send the glasses in. Was wanting to send them in and get lenses replaced, willing to pay for both lenses. Was wanting to send them in and get lenses replaced, willing to pay for both lenses. The glass lenses are still fine, but the metal on the frames has corroded; it's pretty ugly for high dollar shades. I called took forever to get in touch with them. In my experience theyve replaced mine like for like or close to it. I also broke my 580G lenses last year but just replaced with some knock off plastic polarized from Amazon. I just wasn't thrilled when I got the email today offering me plastic lens in exchange for my glass lenses. But you still sell the Brines, not repairable. So I ordered replacement lenses from Revant. I wear Reeftons so no issue with a discontinued model. I called took forever to get in touch with them. If they don't make the frame anymore they usually give me choices but I get glass for glass- plastic for glass is no Bueno. They said In an email the model and replacement part was not available and offered a 30% off coupon for replacement. Cant beat that! That wouldn't explain everyone else's issues with them though. I have always had to send them in first for them to evaluate though. Hoping to receive a response back soon. What is everyone going to now? I have a pair of 580G Brines that are being replaced under warranty. So I ordered replacement lenses from Revant. good luck - I've had prescription Costas and the warranty as well as they're customer service department was useless. Ive been very pleased with their service and just got a replacement pair in today. The new process is pretty strait-forward and I was updated by email along the way. They would not repair my lens but they did offer a 30% off coupon if I order online through them. I cant complain.. You didnt have to send them in? I got a pair in March.. I would ask for something similar in glass lenses. They sold out .. new ownership revised the warranty policy.. That said they could not replace in email. I have not checked the website today for my model, I only wanted to repair the lens for $80. Thanks. Anyone know what their policy is on this? TexasBowhunter.com Community Discussion Forums, https://www.costadelmar.com/us/en/li-warranty.html, https://www.luxotticacustomercare.com/aftersalesctc, https://www.costadelmar.com/us/en/re-04012020.html, https://customersupport.luxottica.costadelmar.html. And like the others, always received a brand new pair in return. I recently sent in two pairs of fantails, one pair was at least the years old with a cracked frame and the other new I had just bought had a scratched lens. So, I don't know if my only option is to decline the offer at this point.
In my experience theyve replaced mine like for like or close to it. I have not sent any in in last year but will be soon. I just went through this very thing. Thanks for sharing the link to the chat, that was not easy to find. I'm guessing it's a different game on stock Costas possibly. Hunt In: Junction/ Columbus/Shelby/Clinton,Mo. Website says they have 5 business days to respond. That said they could not replace in email. But you still sell the Brines, not repairable. This all happened last week. I have a pair of Costa Harpoons in 580 glass. Another question on this; my pair was damaged on the frame holding the lens and finally came apart on me (my fault). I submitted my claim on the Harpoons that now have broken frames. Was told not repairable. This will be my last pair of Costas. I sent mine in and they replaced the frames, not the lenses.