Some History: He keeps you updated as the service is being completed. I went to test drive a vehicle, and they claimed I had already test driven that vehicle, which I have not, after I had told the salesman I test drove a corrola there he then stated that in order to continue with the process of test driving of the vehicle the salesman told me I would have to disarm myself, and leave my holstered revolver in my vehicle, so after that rude request I said they can keep the car. Corporate HQ Bobby Poulin is the best service advisor Ive ever dealt with! I would recommend Berlin City without reservations. More, Easy & Pleasant Transaction Most vague letter anyone has ever written. If you have trouble with them don't expect an ethical response. I then bought a new Rav4 and was provided with a free two year maintenance plan including tire inspections. Pushy. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 18872 MacArthur Blvd If only Berlin City's service department was as good as it's sales department. Cliff and **** were super knowledgeable, not pushy at all, and extremely friendly. Explained that it happened more on the rough roads where I live, 1.5 hours away. Customer Reviews are not used in the calculation of BBB Rating. And finally explained that it made the same noise whether empty or full. They were out of rental cars for weeks. I also filed a complaint with ****** *** *********. Was very satisfied with service the only complaint I have is the price per hour i think 115.00 is very high i think 65.00 per hour is more reasonable outside of that i was satisfied Jeremy is very knowledgeable to our needs. I then tried to ask questions and seek what was going on with my vehicle. all area plus they did what they said what was going to happen the onle problem was when icall to get a ride to pick me up i, Pleasant. They were prosecuted by the ***** Attorney General for falsely telling customers they were not responsible for warranty problems. My car was done in a timely matter. Welcoming customer service are. As a matter of policy, BBB does not endorse any product, service or business. I finally got the report from Lexus. Both ***** and **** told me I had to go through corporate for questions. My car was done in a timely matter. I then called corporate where they told me someone will reach out to me the next day about my car. My car was done in a timely matter. Lexus holds a high reputation as we all have heard. Most Remanufactured parts are covered by a 3-year/36,000-mile warranty. I then called corporate and apparently through all the people who work in corporate, no one could talk to me. The service manager was a big help and saved a lot for me! Explained that it would stop if glove box was pushed in, as it is lo C **** and **** saved my wife and I THOUSANDS!! Inappropriate Content I got in touch with corporate also known as the ************************ where I have spent hours and hours on the phone with. Comfortable waiting area. Incorrect Dealer Page Today it's November 18 and I still don't have it back. Experience in. I would recommend Berlin City without reservations. Portland, Maine). Was very satisfied with service the only complaint I have is the price per hour i think 115.00 is very high i think 65.00 per hour is more reasonable, Was very satisfied with service the only complaint I have is the price per hour i think 115.00 is very high i think 65.00 per hour is more reasonable outside of that i was satisfied, I went to test drive a vehicle, and they claimed I had already test driven that vehicle, which I have not, after I had told the salesman I test drove. Then he takes time at the end to explain what was done on your vehicle. It is a 2020 Rav4 hybrid. No one told me parts were taken out and they were not even put back in place as shown in the pictures below. Anderson, IN 46011 PS: Toyota *** could not care less about business practices at Toyota dealerships. Unless you want to be treated like garbage. No one answered. My airbags deployed on both sides of my car, didnt hit a thing. The rattle is like the squeak of a Styrofoam box bouncing around, driving me crazy. Prompt and efficient service. They are always ready to help me not only with sales, but with any issues that have ever arisen with my past vehicle that I have owned. Low wait time. I believe in him and will update this post if this problem is resolved without me having to make another 3 hour round-trip drive. I experienced them as the worst dealership I have dealt with in 40+ years of buying cars. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. And finally explained that it made the same noise whether empty or full. Welcoming custo. What does okay mean. The day I was supposed to get my loaner vehicle, ***** called me end of the day telling me the dealership is not allowed to give me a loaner. Easy to make an appointment. I gave up trying to call the service department because they have NEVER picked up the phone or returned a call. As it is worse on rough road, it took a bit but he did hear it and said he would check on it for me. The legal department will communicate with you, I have no other information to offer you. They quoted $799.48 for that piece of work (minus $40.00 of this for wipers). I then attempted to have the car towed, after 20 days, to a different mechanic.When the tow truck arrived, they refused service. My car was done in a timely matter. He keep When I complained I was told they would not fix it as it was too expensive to do so. He makes sure you feel like your at home when you are waiting for your vehicle. all area plus they did what they said what was going to happen the onle problem was when icall to get a ride to pick me up i Friendly staff. I then spoke with the director of the dealership *********************************. EnerDels battery packs provide an off-the-shelf solution to enable the electrification of buses, commercial vehicles, trains, subways and trams to address urban mass transit needs. Former Employee 12-month/12,000-mile warranty on Honda certified parts. Figures since corporate takes their sweet time. I didn't ask them to identify a rattle, I knew without a doubt that it was glove box. I approached my sales person afterwards. !My wife and I drove 2.5 hours this weekend and had the pleasure of working with Berlin City. The service manager was a big help and saved a lot for me! I then called ***** and **** back for answers and all they kept telling me was to return the loaner car and that I would hear back from the legal department in 30 days from when the car was inspected. Bobby Poulin is the best service advisor Ive ever dealt with! Dealerships need five ratings within 24 months before we can calculate an average rating. Two weeks later, nothing.So, I then made an appointment, and when I arrived, they told me they wouldn't look at the car for another week to 10 days. Those glasses had only been there a week,, the rattle had been going on a 6 months. all area plus they did what they said what was going to happen the onle problem was when icall to get a ride to pick me up i waited a long time over an hour but outsided of that every thihg went fine I have never had a bad experience. More, I saved a lot! EnerDels lithium-ion battery solutions offer notable benefits over traditional battery solutions, including light weight, longer cycle life, reduced maintenance and service and often less space allowing for new product design options. Very good service with friendly responses. Low wait time. There should be an option for giving zero stars. They pushed for a $3300 car repair on another car of ours that turned out to be $500 at another shop. He makes sure you feel like your at home when you are waiting for your vehicle. I had to slam hard on my brakes due to a car in front of me going under the speed limit. Oh, and on my paperwork, the person who inspected the car wrote, car is okay. I didn't ask them to identify a rattle, I knew without a doubt that it was glove box. I was treated like a fool. In the area I was living in, rental cars were sold out everywhere. I have never had. info@EnerDel.com ******* ***** Attorney General William J. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. In 2018 I purchased a low mileage "just like new" used Rav4 from them and it immediately We travel over 3 hrs to have vehicle serviced here.

It was in for the 25000 mile service. They then immediately tried to sell me $1000 worth of tires while taking zero responsibility for their negligence. He makes sure you feel like your at home when you are waiting for your vehicle. Knowledgeable service station and mechanics. Good luck to the poor sucker who bought it next. I believe in him and will update this post if this problem is resolved without me having to make another 3 hour round-trip drive. Friendly staff. She told me someone from corporate would be in next week to inspect my car. The rattle is like the squeak of a Styrofoam box bouncing around, driving me crazy. While they were "inspecting" my car and tires they conveniently neglected to tell me about abnormal tire wear and the misalignment of my car. Corporate told us to not touch your car. Low wait time. !!!!!!!!!!!!!!!!! The hood had been torn off, the windshield faring and wipers removed and all parts deposited in the back seat of the car. More, Prompt and efficient +1 (317) 703-1800, Advanced Engineering Tech Center We travel over 3 hrs to have vehicle serviced here. Your vehicle represents a significant investment, and taking an active role in maintaining your vehicle will help you protect this investment. 3619 W 73rd St Jeremy is very knowledgeable to our needs. We got the best price on a 2020 ***** CRV in all of New England (I looked everywhere) and received the best car buying experience I ever encountered. Also Explained that I had tried velcro but it didn't help. My car was towed in on July 16 and sat on the lot for two and a half weeks. I am at ease to come into Berlin City Toyota, knowing that I will be well received by the Sales Department. The dealership told me I was to return the vehicle as soon as possible. I have never had Easy to make an appointment. For 2nd visit, complained that glove box rattled. I was to receive a report to see what my car interpreted the day the incident happened. I made phone calls to ***** and **** from the dealership and ***** from corporate.

My car was towed over the weekend. She stated he was on vacation and is the only inspector in the *********** area. I waited 2 months for this report telling me, due to the grass and dirt on your left rear tire and components underneath your undercarriage, the *** Supplemental Restraint System is a predictive system where the vehicle motion interpreted a rollover, your airbags were commanded to deploy. My car was finally inspected 23 days after the incident happened. With the hood unsecured, it was untowable under my insurance company's terms.What kind of dealership refuses to work on your car for 20 days, lies to you about it, then damages it so you can't bring it elsewhere? The service is the worst I've ever experienced in my life, I'm 72. When they told me it was done, they first said it was the sunglasses in the glass holder above the mirror. Easy to make an appointment. I was treated like a fool. Explained that it would stop if glove box was pushed in, as it is lo. International Association of Better Business Bureaus. After talking to different people, I finally got in touch with *********************** who got me a loaner from the dealership. The service manager was a big help and saved a lot for It was easy to walk out, went to *** toyota in Saco, much better experience. If slamming on your brakes makes your side airbags goes off, then everyones airbags would be going off. My car was brought to Berlin City Toyota, Portland on September 28. To those who are thinking about buying a Lexus, I hope my story will make you think twice before making your decision. More, Friendly They are always ready to help me not only with sales, but with any issues that have ever arisen with my past vehicle that I have owned. See dealer for details. I also plan on getting rid of this car if problem is not solved. 30 days came, no word from Lexus. Experience in. No that is not what happened. But at this point, I cannot recommend Berlin City Toyota because of their service department. I told my car insurance agency what had happened and they could not file a claim as there was no accident. BBB Business Profiles are subject to change at any time. I had my car towed to the nearest Lexus dealership which was in Portland called Berlin City of Toyota. I bought every warranty package available believing I would be taken care of. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

As it is worse on rough road, it took a bit but he did hear it and said he would check on it for me. It required an exhaust repair before it would be able to be stickered. I went to test drive a vehicle, and they claimed I had already test driven that vehicle, which I have not, after I had told the salesman I test drove I would recommend Berlin City without reservations. Irvine, CA 92612, Industrial - Construction, Mining, Marine. If they wanted the loaner, they must have information about my car. Friendly staff. The receptionist said my car wasnt there which made me panic. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. It is a 2020 Rav4 hybrid. Things would have gone differently if the dealership was respectful from the beginning and they chose not to be.I have been to 4 different dealerships in the country, Nevada, Alabama, *************, and Maine. I was in today for an inspection on my ****** (Berlin Motors So. When they told me it was done, they first said it was the sunglasses in the glass holder above the mirror. when they can make a buck on it they tell me I need to change the oil twice as often. As I tried to call back instantly, she didnt answer. Bobby Poulin is the best service advisor Ive ever dealt with! In the same breath talking about how dishonest all other dealers are and that they charge more to maintain they're integrity. The day I bought my Lexus, I thought I would be in good hands. They are always ready to help me not only Bobby Poulin is the best service advisor Ive ever dealt with! 5 days later, I then sent an email out telling them I need answers as they were all ignoring me. I would recommend Berlin City without reservations. They tell me I need tires but after I state they should share the cost due to their negligence they reverse and say I don't need tires. I approached my sales person afterwards. Sold to me 1k below MSRP, $500 deposit, car arrived yesterday. He keep. Friendly staff. So why didnt my front airbags go off either? It was in for the 25000 mile service. Well its mud season in Maine, I live rurally. Easy to make an appointment. Very good service with friendly responses. I haven't even heard from them in almost a month. Also Explained that I had tried velcro but it didn't help. In addition to helping you avoid costly repairs down the road, regular maintenance will optimize your Honda's performance, safety and fuel efficiency. Those glasses had only been there a week,, the rattle had been going on a 6 months. He makes sure you feel like your at home when you are waiting for your vehicle. I am at ease to come into Berlin City Toyota, knowing that I will be well received by the Sales Department. Our modular battery pack designs and product configurations allow us to rapidly deliver customized solutions for superior performance and reliability, no matter the application. More, excellent Beware of ********************** of *****/** !!!!!!!!!!!!!!!!!!!!!! They told me it would take up to the 30 days for my car to be inspected from the date the incident happened. Is it not in excellent condition, does it need something but is okay for now. Very good service with friendly responses. They took it back and put it right back up for sale with no disclosure of the problem. If you are shopping around for a car right now, then you know this is extremely hard to find from a salesman. I bought my car brand new 2018 RX 350 and signed up for the extended 8 year warranty plan.I worked as a frontline healthcare worker outside of Portland, I had a contract in Maine. The amount of stress these people put my family and I under. More, Absolutely awful service Got a great deal with a coupon for my oil change and free rotation ..they even washed my car! Welcoming customer service are. Experience in. We have already told all our friends and family that theyve gotta see Cliff and **** for their next car! Every time I spoke with someone about the incident, each person brought up, you were in a collision. So unhappy. More, Competent I am at ease to come into Berlin City Toyota, knowing that I will be well received by the Sales Department. I bought every warranty package available believing I would be taken care of. I even picked up extra hours to pay off the car repairs. What does okay mean. After experiencing this, Im disgusted I drive a Lexus now. Not even asking how I got the scratches and dirt on my tires, she immediately insinuated I went off the road or hit something. Terrible dealership in every respect. Prompt and efficient service. Because all they care about is the almighty dollar and no one wanted to deal with me. Proper maintenance will help extend the life of your Honda and preserve its value. Claiming your dealership on DealerRater allows you to: For 2nd visit, complained that glove box rattled. Do they try and milk the customers for money ? BBB Business Profiles may not be reproduced for sales or promotional purposes. He ended the conversation with, good luck. I Explained this rattle is embarrassing and makes this sound like a cheap car. If only Berlin City's service department was as good as it's sales department. 255 Maine Mall Rd South Portland, ME 04106. Explained that it would stop if glove box was pushed in, as it is loose, or if I left the glove box open. He keeps you updated as the service is being completed. It was worth the trip! This dealership is by far the worst. Got a great deal with a coupon for my oil change and free rotation ..they even washed my car! Knowledgeable service station and mechanics. Prompt and efficient service. I called Tuesday morning and luckily my car was there. The day I picked up my car to take it somewhere else, parts were taken out and left in the back of my car. I called ***** back, apparently she was on vacation just like everyone else seems to be. Comfortable waiting area. Your typical scratches you would get when a car brushes by you in a parking lot. Definitely will not be dealing with this aweful dealership ever again. flooded the passenger side floor pan several inches deep due to a blocked AC drain. Got a great deal with a coupon for my oil change and free rotation ..they even washed my car! Pleasant. Is it not in excellent condition, does it need something but is okay for now. Fraudulent Review Are they dishonest ? Once the car had about 22K miles I noticed the problem myself and they said gee that's too bad as tire problems are only covered for 12K miles. Prompt and efficient service. Welcoming custo BBB Business Profiles generally cover a three-year reporting period. EnerDels energy storage systems provide greater reliability, scalability and efficiency compared to other battery-based solutions for a variety of residential, commercial and industrial applications. Experience in. As I mentioned previously, the dealership was not allowed to touch my vehicle. Knowledgeable service station and mechanics. Low wait time. Suggested work was necessary and price was reasonable If you go there you better bring a lawyer and your own car mechanic. He immediately went for a ride with me to try to hear it. The dealership was to give me a loaner vehicle to use while my car was to be inspected. I have never had a bad experience. 10/10 A+++ experience!! **** told me, we are not allowed to give you a loaner. Explained that it happened more on the rough roads where I live, 1.5 hours away. More, Service EnerDel is proud to be a US designer and manufacturer, with our headquarters, engineering and manufacturing in Indiana, and our advanced engineering tech center in California. Then he takes time at the end to explain what was done on your vehicle. He immediately went for a ride with me to try to hear it. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Suggested work was necessary and price was reasonable, Pleasant. Got a great deal with a coupon for my oil change and free rotation ..they even washed my car! Pleasant. Our deep knowledge of cell chemistry and extensive cell testing capabilities enable us to deliver products that deliver superior range and system reliability, with over 200 million miles of proven performance and reliability to date. Could barely read, angry if you questioned anything he said.. Now they're trying to charge 2k above MSRP. He told me to get a rental car where I would be reimbursed later down the road. I Explained this rattle is embarrassing and makes this sound like a cheap car.

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